While most upstanding folks head to church on Sunday morning I was off to The Strip Club. No, not the Seville Club or Déjà Vu, but one of the newest restaurants in St. Paul. The brunch club was founded about six months ago now and today was the first time we ventured out of Minneapolis to meet our breakfast needs, unfortunately it was not a highlight of our breakfast tour to date. The food was nothing to write home about and the service was appallingly bad.
The restaurant is located right off of the Mound exit and easy to find, which is a key factor in any establishment as my navigations skills are lacking. The Strip Club is in an old building with a nice St. Paul ambiance, a small dining room simply decorated with quiet music in the background and plenty of room to move around. We sat right by the door and I had a great view of all the happenings in the restaurant.
The morning started well with drink orders taken and menus distributed. As soon as everyone had settled in things started to go south. Water and coffee refills were intermittent and then the server would not refill everyone’s coffee or everyone’s water leaving you wondering when she might be back. She took orders efficiently, but almost too efficiently, with no comments on the menu or recommendations, which was disappointing as I always enjoy a little friendly banter, and absolutely no substitutions. Once the food was ordered we were all happy to catch up on what was new with everyone. Being I do see many of these people often the catching up didn’t take as long as the food. Sure we were able to find other things to talk about, but we waited an hour for our food to arrive. The server came out once to let us know that they only had three burners and the chef was doing the best he could.
First of all, the restaurant was not very busy and we had called ahead with an even larger number then showed up. They not only should have been prepared, but had many opportunities to warn us that it is a smaller establishment and there may be a wait. When food finally arrived it did not arrive for all and some were still left waiting with no apology. The food was good, but not great. I ordered their Irish Breakfast with wild rice sausage, thick bacon, eggs, white beans in tomato sauce and toast. I also had a side of grilled grapefruit and locally sourced Ames honey. The meat was the highlight and was local and grass fed which I always prefer. I especially enjoyed the very tasty wild rice sausage bursting with flavor and the wild rice added a wonderful texture. I could have done without the beans being they didn’t have a lot of flavor and sat in a very thin, watered down tomato sauce. The grapefruit was a disappointment as well as it was not very sweet, partially warm and in some parts very cold making for an odd taste bud experience. Maybe I am not versed on how grilled grapefruit should taste, but I guess I was expecting more for a half of grapefruit at $4. I also was able to nibble on the Scandinavian salmon and egg hash, which was delicious. The light and tasty cream sauce complimented the fluffy scrambled eggs and the helping of salmon was large and flavorful. The pancakes were very good, light yet substantial- a combination that is impressive to pull off and the gooey maple syrup was delicious. Unfortunately, I heard bad reviews for the loaded burger, which is disappointing for a place known for their meat.
With hunger behind us we thought we were ready to take on the bill and that’s when the experience soured. The waitress was not able to split the tab and so brought us one large check. We asked if the check could be split and apparently that was not possible. This made it difficult for her and us, but being that the check was for a large group it allowed her to build in a 20% gratuity- which was not mentioned on the menu. I felt this was unfair being that her service had been very disappointing, cold and impolite. I am typically a good tipper, but in this situation I was not planning on 20%. Apparently it is also not possible to pay in American Express, which further complicated our billing issues. However, with no complaint we each put in our credit cards so she could simply split the bill equally. We figured this would be easiest and with no creative solutions from the server thought splitting the bill equally would be best so that each person is charged the same amount.
She came back but two minutes later and said that the credit card machine could not take more than 6 credit cards per bill. I have never heard of such an issue and this is not something we were alerted to on the menu or prior to giving the server each of our credit cards. So we simply suggested that she split the bill into two equal bills and then charge each credit card. This was apparently too much to handle as we waited twenty minutes for her to charge the cards. When she brought back the receipts to be signed she simply left them on the table, no distributing them and no explanation for how she had charged the cards. After ringing up over $200 I would have expected a little more attention from the server. Every single person’s tab was incorrect or confusing enough that we could not tell if it was correct. Some people were overcharged others were under charged and yet others had to pay a certain amount on their credit card and then get cash back.
Many of us complained and questioned with little help from our server who seemed quite upset by the situation. Even with several people having to get up and track down the server to get their questions answered she never came to the table and explained what had happened. In fact we were so frustrated that some people over paid just to leave. I have never had such an awful customer service experience where absolutely nothing was done to remedy the situation. Everyone in the group left upset and disappointed, which is typically not the case at a Strip Club, but I would not recommend this experience to anyone!